‘We’ ‘Us’ ‘Our’ stands for the company, and any representative of Back2Action Ltd.
‘You’ stands for customers and clients of the Back2Action services.
This policy set out your rights and the terms to apply to any Appointment made which you may wish to cancel.
Physiotherapy, Therapy, Sports Therapy and Rehabilitation and or Training rights to cancel
1.1 Most Appointments carry a charge if cancelled by providing short notice. Subject to rules below which impose a charge for any cancellation giving less than 24 hours’ notice, you may cancel your appointment at any time within 7 days of making your booking.
1.2. When you book an appointment, payment is required and will be taken immediately. It will be taken in cash, from the nominated debit or credit card or via pre-paid credits. Any applicable refunds in regards to an appointment amendment or cancellation will be applied to the same nominated card or via a credit refund.
1.3 Subject to the following terms, you have the right to cancel or reschedule your appointment and you can do so by:
1.4 You must provide a minimum of 24 hours’ notice to cancel a booking by contacting Back2Action in accordance with clause 1.3 above.
1.5 If you cancel a booking by providing sufficient minimum notice and you have made any payment in advance, we will refund these amounts to you, in cash, by card or via credits.
1.6 If you require a booking cancellation because of Covid 19 isolation restrictions we will ask proof of the following upon cancellation:
2.1. If we have to cancel your appointment for any reason:
3.1. Back2Action Ltd, Back2Action Performance Hub, Hallen Village Hall, Sport and Recreation Centre, Moorhouse Lane, Hallen, Bristol, BS10 7RT, 07708186396. If you have any questions or if you have any complaints, please contact us using the information above. You can contact us by telephoning our customer service team at 01179591017 or by emailing us at firstname.lastname@example.org.
3.2. If you wish to contact us in writing, or if any clause in this cancellation policy requires you to give us notice in writing, you can send this to us by email, by hand, or by pre-paid post to Customer Services, Back2Action Ltd, Back2Action Performance Hub, Hallen Village Hall, Sport and Recreation Centre, Moorhouse Lane, Hallen, Bristol, BS10 7RT.. If we have to contact you or give you notice in writing, we will do so by email, by hand, or by pre-paid post to the address you provide to us in the Order.